RETURN & WARRANTY POLICY

Used Auto Parts Florida provides this policy to explain what customers should do when an ordered part needs to be returned or when a warranty issue develops. Return eligibility, required conditions, warranty periods, and claim procedures are outlined below. Used Auto Parts Florida operates from Reach Auto Parts.

Returning Your Purchase

Returns Within 7 Days

A return request must be made within 7 days after delivery for an eligible component. The part must remain in its delivered condition and must not have been installed, altered, disassembled, or damaged.

Once an authorized return reaches us and successfully completes the inspection process, an approved refund is normally sent to the original payment method within 5–6 business days.

Shipping fees are ordinarily not refunded. An exception may apply when we shipped the wrong part or when the returned component is verified as defective due to an issue attributable to us.

Checklist Before a Return

Before arranging shipment back to us:

Drain any applicable fluids from the part.
Remove or replace filters as applicable.
Do not damage or alter plastic housings.
Make sure all components originally supplied with an engine are included.
Return sensors, wiring, turbo units, and attached accessories supplied with the engine.
Change the transmission fluid before sending a transmission back.
Keep your invoice or order documentation with the return.
Make sure the return request falls within the 7-day period.

A component that has been installed or altered following delivery may not be accepted as a standard return.

Getting Return Authorization

A return should never be shipped without prior approval from our team.

For eligible customer-initiated returns that are not related to a wrong or defective part, a restocking deduction of up to 30% may apply. This deduction does not apply when we are responsible for sending an incorrect component or when a supplied part is confirmed defective.

Return Address:

216 St Marys Dr, Ballwin, MO 63021, United States

Incorrect Orders and Defective Components

If the part you received does not match your order or appears to have a defect, please contact us first. Do not begin the return process independently.

Our team will review the issue and advise whether the component must be returned for evaluation before a replacement is sent. When the problem is confirmed as an error on our side, we will arrange the applicable return shipping.

What to Expect From Used Parts

A used component may show ordinary signs that it has been previously installed or used. Depending on its condition and application, routine servicing, fluid changes, or replacement of wear-related items may be recommended before installation.

Cosmetic differences such as surface marks, paint variations, or finish differences are not by themselves considered evidence of a mechanical defect.

Warranty Information

Coverage Period

Warranty duration varies according to the type of component:

Engines and transmissions: 60 days from delivery
Smaller components and accessories: 30 days from delivery

Coverage is limited to eligible component defects that develop during normal use within the stated warranty period.

Warranty Scope

The limited warranty applies to qualifying issues involving the component itself. It does not apply where the problem results from incorrect fitting, improper use, an accident, unauthorized modification, neglect, or operation under unsuitable conditions.

Warranty Exclusions

The following items and costs are generally outside the warranty unless your individual order states otherwise:

Oils, fluids, and lubricants
Filters
Plastic components
Wiring and electrical sensors
Turbochargers or external accessories
Labor and installation expenses
Diagnostic fees
Towing or transport charges
Damage caused by improper installation

Filing a Warranty Request

To request warranty assistance, contact us during the applicable warranty period and provide your order information. Depending on the circumstances, we may request photos, videos, vehicle specifications, installation details, or other supporting information.

In some cases, the component may need to be inspected before a warranty decision can be made.

Contact Us

For return or warranty assistance:

Phone: (888) 977-7463

Email: support@reachautoparts.us

Hours: Monday–Friday, 8:00 AM–7:00 PM CST